Come gestire il Remote Support Queue con i clienti occasionali

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Avete clienti  che assistete e che non hanno sottoscritto la vostra offerta di Servizi Gestiti? Forse il cliente si tiene in sospeso per qualche mese prima di passare il vostro modello, ma ha bisogno di un aiuto.

Go ahead and direct them to your Remote Support Queue.  Give them a taste of what they could be experiencing by having you as their full-time IT provider.
You will need to first create a Remote Support Queue in your Remote Management Dashboard so that the device(s) can adopt the Take Control delivery (which uses Teamviewer technology).  This is what it may look like:
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Next, configure all Features (except Take Control) to be turned off for this Client & Site structure.  Please note that monitoring is also considered to be a Feature.  To have no monitoring you may create an empty monitoring template and map it to the site under Default Monitoring Templates.

After performing the above, generate a Remote Worker Install which reports to the Take Control Only Site structure:

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Place the Remote Worker executable on your website so that you may direct your Customer to it:

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When the Customer clicks the link and runs the silent executable the device will appear in the Remote Management Dashboard… ready for your remote Support:

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Once you remediate the issue, remember to have that discussion about your Managed Services offering!

 

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